Tor Garden Plants - Postage & Delivery
All plants will be supplied bare root and if no size is stated, plants will be supplied as a 1 litre pot sized plant. Our packaging will be recyclable as we are a nursery working towards reducing our plastic footprint. Plants are grown in our nursery ponds and garden and will therefore be harvested, trimmed and washed off (if water plants) before packaging in a damp medium. Plants need to be opened and planted out as soon as possible after arrival to give them the best chance of establishing.
Orders are normally dispatched within 5 working days of receipt of payment.
We send plants via Royal Mail 1st class or courier, posting out at the beginning of the week to prevent plants being stuck in the postage system over the weekend.
Postage rates are calculated in the shopping cart and dependant on weight and order size.
If you do not receive you order within one week of any estimated delivery date you should contact us as soon as possible by phone or email.
Please note asfrom 1/1/2021 we can no longer send plants to EU or Northern Irleand.
Postage will be calculated on weight and order size and calculated at checkout.
Orders up to £30 – Postage charge either £4 or £6 (dependant on weight)
Between £31 and £60 - Postage between £4 and £8 (dependant on weight.)
Between £61 and £100 - Postage charge of £12.00 (courier delivery)
Orders over £100 - Postage charge of £15 (courier delivery)
Cancellation & Returns
You have the right to cancel an order within 14 days of receipt of goods. Please contact us via email or post with details of the order you wish to cancel.
A refund will be issued for cancellations if the following conditions are met:
1) Plants must be returned in same condition as received.
2) You are responsible for arranging return postage at your cost.
If for any reason your plants arrive damaged or plants are missing, please notify us within 7 days of receipt and please hold on to any damaged packaging until you hear from us. We will sort out a replacement or refund and if you return the plants to us within 30 days we will reimburse your postage costs.